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About us

Our Basis of Quality

Pizza on the table

Our Motives

Driven to the best. Better Ingredients. Better Pizzas.

The secret to success is the same as the secret to making a good pizza – the more you put in, the more you get out. We still have the same hunger for success as we did 30 years ago when we first opened our doors. Our motivation is to create innovative new products and recipes.

Quality is our foundation. That's what we started with when we made the first broom closet pizza in Jeffersonville, Indiana, to now more than 5,000 locations in 44 countries around the world.

Whether it's our special proprietary sauce, our toppings, our original fresh dough, or even the box, we invest heavily in our ingredients to ensure we always give you the best quality pizza.

For you, it's not just better pizza. It's a family celebration, an important birthday, a work party, or just a delicious meal. Our goal is to always supply you with the best ingredients, for every occasion.

Our Values

FOCUS

The Most Important must remain the Most Important. We will always provide superior quality traditional Papa John's pizza.

Responsibility

We do what we say when we say we are going to do something. We take responsibility very seriously towards ourselves, but also towards others – our customers and our partners.

core values ACSI logo 2015

Superiority

Our customer satisfaction must be consistent, quantifiable and demonstrable. We expect the best – the best in the market – in everything we do!

P.A.P.A.

People Are Priority Always. Our success depends on our staff, our team, who ensure that we achieve our goals and expectations.

Attitude

Thinking you can do it or thinking you can't – in both cases you are right! The difference between a winner and a loser is a positive attitude. Our attitude reflects our values: A successful team member is positive, proactive and passionate about everything they do.

Constant improvement

We always try to improve ourselves and will always raise the bar. No matter how good we are, we can always do better.

Our story

1977

John Landt first job at Rocky's Sub Pub.

John's father, Robert Schnatter, and his grandfather, “Papaw” Ackerson, taught John that hard work is important. When he was 15, he got his first job at Rocky's Sub Pub, a neighborhood pizza restaurant. where he was promoted from dishwasher to pizza maker. This gave him the idea to open his own pizza restaurant and eventually build a superior pizza chain.

Pizza restaurant Rocky's Sub Pub (1977)
Sold Chevrolet Camaro Z28 (1984)

1984

After college, he saves his father's business by selling the Camaro.

John received his degree in Business Studies from Ball State University. He worked at his father's business, Mick's Lounge, and when he found out he was close to bankruptcy, he sold his beloved 1972 Camaro Z28 for $2,800 to save the business. He renovated the broom cupboard, bought second-hand furniture from restaurants and started selling pizzas.

1985

The first Papa John's opens in Jeffersonville, Indiana.

After a year, John earned enough to start his own restaurant – the very first Papa John's.

John could now start his own business. A pizza chain that focuses on the best quality pizzas.

The very first Papa John's (1985)
The 100th restaurant opened in Clarksville, Tennessee (1991)

1986 – 1992

We sell our first franchise and grow to 100 restaurants.

In 1986, Papa John's sold its first franchise (restaurant #9) to Roger and Scott Roalofs in Fern Creek, Kentucky and it is still in business today.

In 1991, the 100th restaurant opened in Clarksville, Tennessee.

1993 to 1999

IPO and rapid growth

In 1994, Papa John's opened its 500th restaurant. In 1999, they open their 2,000th restaurant and sales grow to more than $1 billion.

1995

Forbes List of Best Small Businesses.

Ranked 10th on Forbes list of the nation's 200 Best Small Businesses.

Ranked 10th on Forbes list of the nation's 200 Best Small Businesses (1995)
Number 1 in customer service and product quality (1997)

1997

Number 1 in customer service and product quality.

For the first time, Papa John's is ranked number 1 for customer service and product quality in the Restaurants and Institutions' Choice survey of national pizza chains.

2001

The Beginning of Online Ordering

Papa John's is the first pizza chain to offer online ordering from traditional restaurants nationally. This sparked tremendous growth and in 2008, online sales exceeded $1 billion and the first million dollars were reached in mobile web orders. By 2010, this will grow to $2 billion in online sales in the US.

The Beginning of Online Ordering (2001)
Guinness World Record and 7 years in the Customer Satisfaction Rankings (2006)

2006

Guinness World Record and 7 years in the Customer Satisfaction Rankings.

Papa John's delivered 13,500 six-inch pizzas to construction workers in San Diego when the US Navy ship Lewis and Clark was delivered. Employees ate 2,275 pounds of cheese and 36,000 slices of pepperoni as a reward for completing the 2.5-year project.

#1 in Customer Service

For 7 consecutive years, Papa John's was number 1 on the American Customer Satisfaction Index for customer service among all quick-service restaurants.

2009

The Camaro is found again after all these years! The finder will receive a $250,000 finder's fee.

Papa John's is offering a reward to the finder of the Camero Z28 that John sold in 1984 for $2,800. The Camero was found and the finder received a $250,000 reward.

There is now a replica of the original Camaro in the lobby of the headquarters. This is proof that sometimes you have to sacrifice something in order to grow. It symbolizes giving everything to help others and make your dream come true.

The Return of the Chevrolet Camaro Z28 (2009)
Papa John's is the Official Pizza Sponsor of the National Football League (2010)

2010

Papa John's is the Official Pizza Sponsor of the National Football League.

American Football is the most popular sport in the US. And pizza might be the most popular food while watching these games. During the Super Bowl alone, 4.5 million people eat pizza from the largest chains.

Players like our spokesperson Payton Manning are a great example of the values ​​on which our company was built and which still form the basis of the work we do every day and the pizzas we make.

2014

Our 30th Anniversary.

In 2014 we celebrated our 30th anniversary. We are proud of our success and that our founder John Schnatter is still part of the company. He is still as passionate about quality and improving pizzas as he was when he started the company. This passion and values ​​are the big difference with other national pizza chains.

The 4000th restaurant opened (2014)
Better ingredients. Better Pizza (2016)

2016

Papa John's Now

More than 4,700 restaurants worldwide – including more than 1,200 international restaurants in 37 countries. We want to thank you, our valued customers, for making us number 1 in customer service again in 2014!

Our strong track record in digital ordering has made it easy for customers to use our service. And the first in our industry, 50% of orders in the US are made online (delivery and pickup).

Papa John's still wants to be the best, even after 30 years, and that makes the difference. We continue to invest in the best ingredients for our customers and remain true to our vision – Better ingredients. Better Pizza.